Returns & Exchange
How can I return/exchange my items or send my wig in for a service?
Please visit our returns centre via Royal Mail for easy and quick returns to us:
You'll be able to:
- Send your wig in for either a revamp, we lace replacement or reconstruction if you have ordered one of these services
- Return items (excluding handmade wigs*) for a full refund within 30 days. All items must be unused and in their original packaging.
- Track your parcel and receive regular updates
*Due to hygiene standards and regulations, refunds are not permitted on custom handmade wigs. Clearance wigs are also not applicable for refunds.